BOOKINGS
Bookings should initially be made by telephoning 9736 3400 to book your day & time. Bookings can be made up to 18 months in advance of delivery date. The advantage of booking early is that it will secure your day and approximate time as booking spaces are limited. This will also exempt you from any future price increases.

Corporate Bookings
All of our telegram services may be booked for Corporate Events, Functions, Product Launches, Seminars, Incentives, Team Building etc.. and are customized to suit the event with a 30% primium to the prices listed in this Unique Gift Guide. For Characters/Costumes other than those listed please phone our bookings line.

Securing your Booking
A minimum of the $95 Non-Refundable deposit must be paid to reserve your booking. When booking your telegram it could either be placed as a: Fully Confirmed Booking or a Tentative Booking.
A Fully Confirmed Booking is one that has been made with Full Payment or the $95.00 Deposit paid.
A Tentative Booking is a booking that has been placed in good faith in lieu of Full payment or the Deposit being received by our office. Usually this is within 48 hours.
Important: If payment is not received or contact has not been made to our office your position may be booked by someone else.

Late Bookings
Bookings made with short notice is subject to availability and cannot be guaranteed. Bookings with less than 24 hours notice will incur an additional late/stress fee of $50.

Cancellation
In the event of cancellation up to 48 hours prior to delivery, all the monies will be refunded with the exception of the the Non- Refundable deposit. If less than 48 hours notification then 50% of the Total order is refunded.
* Cancellation fees cover admin costs, stock & blocking of that time for the period your booking was booked and was unavailable that whole time.

PAYMENT
To book or reserve your booking you must pay either:
The Full Amount OR
The $95.00 Deposit
Full payment or a deposit must be recieved by Singing Telegrams 24 hours prior to the event unless previously organized by our accounts department

Payment Types
Payment is made by using one of the following:
1. MONEY ORDER
2. BANK CHEQUE
3. PERSONAL CHEQUE
4. CREDIT CARD - amex, diners, visa, bankcard, mastercard.
5. DIRECT DEPOSIT
6. CASH

Payment Methods
This can be done by the following ways:

Bank Chq OR Money Order
Full Payment A Bank Cheque or Money Order for the full amount made payable to: Singing Telegrams & posted to our mail box to be received by our office at least 5 working days before the delivery day.
The Deposit
AS ABOVE but for $95 Deposit required, with the Remaining Balance paid as C.O.D. (See terms under Cash On Delivery) when the character arrives at the venue. OR with one of the full paying methods for the remaining amounts owing.

Credit Card
Full Payment Your AMEX, B/Card, M/Card, Visa or Diners card number can be quoted over the phone to reserve, pay the $95 deposit or to fully pay for your booking. The credit card must be presented when the character arrives at the venue. Unless prior arrangements are made with the bookings office.
The Deposit
If using your Credit card for anything other than to fully pay for the telegrams AS ABOVE but for only $95, with the Remaining Balance paid as C.O.D. (Cash On Delivery) when the character arrives at the venue. OR with one of the Full Payment methods for the amount owing.

C.O.D.
Cash On Delivery of the remaining balance can be paid when the character arrives.
You must make prior arrangements with the office to utilise this service or if it is a late booking.

Personal/Business Chqs
Paying by personal or company cheque is O.K. provided that it is received by our office a minimum of 10 working days before the delivery date or prior arrangements made with our accounts department.
* If you are unable to utilise one of the payment methods listed, call us at Singing Telegrams & speak to Bernadette to arrange an alternative option.

IMPORTANT: When sending your payment/details please include the order form or a note with your delivery/details so we can identify your order.

DELIVERY
Standard Delivery Times
ALL prices quoted in this website are for standard delivery times. Standard Deliveries operate within a span of two hours, meaning that the performer will arrive at anytime between the two hour span booked.
Time span example:-
A delivery time span of 8 and 10 pm. means, the performer can arrive anywhere between this time. ie 8.12, 8.33, 9.27, 9.59 etc....

Non-Standard Delivery Times
For telegrams that require a more specified time frame the following charges apply

Peak Season
October 21 2002 to Jan 2 2003 incur an additional fee between 10 - 20 percent.

Christmas Day & New Years Eve
200% is applicable

DISCLAIMER
We reserve the right to substitute products as may be required from time to time. In these instances it shall always be for the same or greater value of the good/s replaced.

Interstate Bookings
Should be booked with as much notice as is possible prior to the delivery date. Ideally 1 week before.
If for a Saturday night ideally 1 month before especially if it is during the spring and summer months.

International Bookings
Should be booked with as much notice as is possible prior to the delivery date. Ideally 2 weeks before or contact us by email and phone. (See also Interstate Bookings)
**AND ALWAYS REMEMBER:
FOR MORE INFORMATION ON TIME DELIVERIES AND AREAS OUTSIDE THE ONES LISTED ABOVE PLEASE EMAIL US OR CALL 9736 3400 FOR THE ADDITIONAL CHARGES